Last updated: [DATE]
We want you to love your Bliss by Takshvi piece. If something isn’t right, here’s how returns, exchanges, and refunds work.
1. Return Window
You may request a return or exchange within 7 days of delivery. Requests made after this window cannot be accepted.
2. Conditions for a Valid Return
The item must be unused, unworn, and undamaged; in its original packaging with all tags, pouches, and boxes intact; and accompanied by proof of purchase.
3. Non-Returnable Items
For hygiene and safety reasons, earrings and other pierced jewellery, items marked “Final Sale,” and customized/made-to-order pieces cannot be returned or exchanged unless received damaged or defective.
4. Damaged, Defective, or Wrong Item Received
Contact us within 48 hours of delivery at Info@blissbytakshvi.com with your order number and photos/video of the issue. We’ll arrange a free replacement or full refund, including return shipping cost, once verified.
5. How to Initiate a Return
Email Info@blissbytakshvi.com or message us on WhatsApp with your order number and reason for return. We’ll confirm eligibility and share pickup/drop-off instructions. Once we receive and inspect the item, we’ll process your refund or exchange.
6. Return Shipping Costs
We cover return shipping for damaged/defective/wrong items. For change-of-mind returns, return shipping is borne by the customer, and a small deduction may apply if the original order qualified for free shipping.
7. Refunds
Refunds are processed within 5–7 business days of us receiving and inspecting the returned item. Prepaid orders are refunded to the original payment method. COD orders are refunded via bank transfer or UPI. Bank processing may take an additional 3–5 business days.
8. Exchanges
Let us know when initiating your return if you’d prefer a different size or design — we’ll process it as an exchange where stock is available, or issue a refund/store credit otherwise.
9. Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once shipped, an order cannot be cancelled, but you may initiate a return upon delivery per the terms above.
10. Contact Us
Bliss by Takshvi
Email: Info@blissbytakshvi.com
WhatsApp: [your number]
This is a comprehensive starting template — please fill in all bracketed placeholders and confirm timelines match your actual courier and refund-processing capabilities before publishing.